Docoment and manuals

If product information and manuals are available, these will be sent along with the shipment from Therma Power.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) we will not share your information with any third party.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent except to inform you of the progress of your order. We will give you the chance to refuse any marketing email from us.

The type of information we will collect about you includes: Your name, Address, Email address and Credit/debit card details

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information, which we hold, will be held securely in accordance with our internal security policy and the law

How To Pay

You can pay over the internet via our secure server with the following cards VisaDankort Visa Electron Mastercard

Returns Policy

At Therma Power we want you to be delighted every time you shop with us so we make our returns policy simple.

Our "no quibbles" guarantee means that if for any reason you are unhappy with the item you have purchased just return it in its original condition within 14 days unopened and we will issue a full refund for the price of the item. We will also be happy to refund the delivery charge if the return is a result of our error.

This does not affect your statutory rights.

If you are planning on returning items to us, please enclose the following information to enable us to deal with your return promptly

Your Name, Address and Daytime Telephone Number Reason for return - i.e. Unsuitable, Faulty, Incorrect item sent etc. What action you would like us to take - i.e. Refund, Exchange for Same Item, Exchange for Different Item Any other information you believe is relevant to the return. If you are returning large or heavy items please contact us before returning the goods as we may wish to arrange collection. For your protection we recommend that you use a Recorded Delivery service for returns.

Shipping Information EU

Our shipping company will not deliver to P.O. Box addresses, A.P.O.'s and in most cases will not deliver to P.M.B.'s addresses(Personal Mail Box) It is the customers responsibility to determine whether their P.M.B. establishment will accept a package on their behalf.

Allow 2-5 business days for shipping and 1 business day for order processing and packing.